General
Drive Does not Connect - Not Accessible - Device is not ready
Connecting drives within WebDrive do not appear to succeed. After attempting a connection, a spinner starts, and after some time, it stops spinning/disappears, and the drive does not connect. Sometimes a "drive" appears in Windows Explorer, but it ...
SharePoint (or other connection) Sync Speed Improvements
Issue: Is it possible to Improve Sync Times for SharePoint (or other connection) listings? Solution: Yes, cache options can be configured to reduce amount of time between updates. However, note that the defaults are set as they are because SharePoint ...
KB Upgrade Error
Error After Upgrade: Unable to Initialize: Could not load file or assembly Question After I upgraded WebDrive to the most recent version, I now get an error that WebDrive could not load a file or assembly. My sites do not connect. What can I do? ...
KB Connect Drive Before User Login
Connect Drive Before User Login Question I have an application that runs on a system, and I want the connection through WebDrive to be available and connected before any user logs in. Can I do this so the application can access the information ...
KB Connect at Startup
KB: Connect at Startup Question WebDrive is not connecting at startup. How can I make the drive connect automatically? Answer WebDrive has methods available for connecting at startup. Steps Open WebDrive and click on the gear icon to open the main ...
KB WebDrive Use Cases
WebDrive Use Cases Question What are some real-world use cases for WebDrive, whether individual user or enterprise-wide? Answer Below are several relevant use cases for WebDrive: Efficiently access massive data stores Large data repositories aren’t ...
KB - SharePoint Throttle
SharePoint Throttle Question My WebDrive SharePoint connection or transfers are being throttled. Transfers delayed. What can I do? Answer Microsoft has a low threshold for throttling connections from third-party applications over their API. Google, ...
Intune Deployment Assistance
Intune Deployment Assistance Question Are there any tips for Deploying WebDrive using Intune? Reasoning Intune can make for a difficult deployment for a 64-bit native application when Intune runs natively as 32-bit, especially as the registry is ...
WebDrive Opens as Blank White Screen
Empty White Screen when WebDrive launches Question Why is WebDrive opening as a blank white screen? Answer A portion of WebDrive either did not install properly or cannot be accessed by the logged in user. Try the items suggested below. Continue down ...
KB -- SFTP V3 European Character Set
SFTP Umlaut Support for European Characters Question How do I support umlauts for European characters? Answer By default, this is supported when using SFTP V4 or above (server-side configuration). If the server does not support SFTP V4, then follow ...
Mac Activation Error - Caught Exception
Mac Activation Error – Caught Exception Question I installed WebDrive on my Mac, and when I try to activate the product, I see an error of Caught Exception. Why is this happening, and what can I do? Reasoning This error occurs if during the ...
Hyperlinks and WebDrive
Hyperlinks Not Working when Shared and Accessed through WebDrive Question How do I allow hyperlinks to be used to share locations of files? Answer WebDrive allows for this functionality. However, support is enabled for other functionalities, namely ...
SharePoint Propagation
SharePoint Changes or Additions not Reflected in WebDrive Question Changes, such as adding users as Members to sites, or permissions changes, are not being reflected in the WebDrive site listings for the SharePoint connection. What is going on? ...
Display Username for Locked Files
Display the Username for Locked Files in Use Question I am seeing “locked by another user” when trying to open a file that is locked for use. How do I have WebDrive display the username that currently has the file locked? Answer WebDrive caches ...
Azure AD to set SharePoint Permissions
Poor Performance when using Azure AD to set SharePoint Permissions Question I use Azure AD. I use Azure AD for setting permissions in SharePoint. I am seeing poor performance using WebDrive for these SharePoint connections. What can I do? Answer If ...
Deleted Files
Files Deleted in WebDrive Question What happens when I delete files while connected to a server using WebDrive? Answer When using WebDrive, files that are deleted are removed permanently, or moved to a supported Trash or Deleted Files folder. This ...
Location is not Available
Location is Not Available Error Question What do I do if I am receiving a Location Not Available error when trying to connect a site in WebDrive? Answer This error means that Windows is failing to connect to the chosen drive letter using the user ...
FTPS or WebDAV Server Certificate Verification
When connecting to an FTPS or WebDAV Server for the first time, or periodically afterwards, a prompt may appear before connect that details the server's certificate information and an option of whether to accept or cancel (deny). If you have any ...
Server Host Key Verification: Do you want to accept this server's host key?
When connecting to an SFTP Server for the first time, or periodically afterwards, a prompt may appear before connect that details the server's host key information and an option of whether to accept or cancel (deny). If you have any reason to doubt ...
Command Line - Check if Site is Connected. If it is not, Connect it
Below and also attached is text for use to check if a drive letter is mapped using WebDrive. If the drive letter is not mapped, WebDrive will then attempt to connect the site. This may be useful if the drive letter seems to disconnect at times, or ...
Amazon S3 Connection Fails with an Error
If your Amazon S3 connection fails with an error such as NoSuchBucket or other connect failed error, here are some possibilities: 1. Verify your Amazon connection information, bucket name, and credentials to use 2. Attempt to connect to the top ...
Most WebDrive Interface Menu Options are not visible. Only the three vertical dots (More Actions) Menu is shown
Most WebDrive Interface Menu Options are not visible. Only the three vertical dots (More Actions) Menu is shown Resolutions 1. If this is because of an explicit Customization made to the installation, edit the list for disabled UI components and then ...
The WebDrive app won’t start or the Interface is not visible when clicking on the shortcut or application file
Issue: The WebDrive app won’t start or the Interface is not visible when clicking on the shortcut or application file The WebDrive application is likely minimized and stored out of view in the system tray icon. By default, WebDrive runs at startup ...
A Grey X appears on icons for files and/or folders
A Grey X appears on icons for files and/or folders This behavior can occur for a few different reasons. The most likely resolutions are: 1. OneDrive (Sync) Client is installed on the computer and is monitoring the drive mapped by WebDrive. Remove ...
I receive an error that Windows can't access this disc. What do I do?
Error: Windows can't access this disc. Meaning: Windows is unable to connect and display the contents of the drive letter Resolution: 1. Restart the computer and attempt the connection again. If the issue remains, try either Resolution 2 or 3: 2. ...
Permissions Errors or other Sync/Upload errors while connected to OneDrive or SharePoint
OneDrive Sync Client can conflict with WebDrive when used in conjunction. This often occurs if OneDrive Sync, for example, is syncing the mapped drive letter content that WebDrive is mapped to, or OneDrive Sync is syncing the Cache and/or Log folder ...
PDF Files fail to upload or download - Adobe - access denied
If PDF files specifically are failing to upload or download, this may be because of a configuration within Adobe. To resolve, Open Adobe, go into preferences, then Security (Enhanced) and uncheck "Enable Protected Mode at startup" and restart Adobe. ...
Files Automatically Downloading in WebDrive: .exe, .zip, or others
If you are experiencing automatic downloading of files, especially files such as .zip, .exe, or others, and don't wish to have this occur, edit the settings for your site in WebDrive. In the "Advanced" section, turn off the setting for "Enable ...
Can’t see Thumbnails or Preview of Files in Windows Explorer
If you wish to see thumbnails or previews of files, edit the settings for your site in WebDrive. In the "Advanced" section, turn on the setting for "Enable thumbnails and file preview".
Reboot System 20012 or 20013 Errors
NOTE: IF you are noticing this error as a direct result of installing WebDrive 1.1.15, there was an issue with the installer where a particular necessary file was not always installed. Please install Version 1.1.16 (now available on the WebDrive.com ...
Setting a Custom Port for WebDAV Connections
When configuring a WebDAV connection to a nonstandard port number, enter the port to be used directly in the URL/IP Address field with a colon separating the address and the port number (no spaces). Example: When connecting to ...
How can I enable WebDrive to connect to a server through a Proxy Server?
1. From the main WebDrive screen, click the "Settings" icon. 2. Click "Proxy Server Settings". 3. Fill out the information for your proxy server.
How can I enable Passive Mode (PASV) for my FTP connection in WebDrive?
1. Click the "Edit" gear icon for your FTP site you've created. 2. Click on "FTP Settings". 3. Check the box for "Enable passive mode".
How can I enable specific TLS options in WebDrive?
1. Go to the main WebDrive Settings and ensure that "Show all settings" is enabled at the bottom. 2. Click on the "Edit" option for the FTP/S or WebDAV site you have created. 3. Click on the "Advanced" option and you will see check-boxes available to ...
Configuring WebDrive to Connect to Synology NAS
Steps to Complete before configuring a connection via WebDrive: 1. Install/Setup NAS and Admin Software for Synology. 2. Configure NAS to be accessible over the Internet. 3. Configure NAS to accept WebDAV connections (This step includes choosing the ...
WebDAV Timestamps
WebDAV Timestamp WebDAV servers don't typically allow clients to set a files modified time on the server so WebDrive uses a work around to provide a way to store a files modified time using custom DAV properties. This is how WebDrive will determine ...
2019 and NG: WebDrive Logging Guide
WebDrive Next Gen: Go to the "Settings" tab and then click on "Logging". Enable logging and then choose the desired level of logging. Info is generally recommended (or Verbose for some more detail). WebDrive 2019 and Older: Here is a guide for ...
Setting Permissions for Linux Servers
WebDrive supports the chmod command. You can also set permissions for Linux Servers once connected using WebDrive by right-clicking on a folder and going to Properties --> Permissions.
Large Files Fail to Upload - 404 Error - IIS Server
If you use an IIS Server and are seeing large files failing to upload, and smaller files are uploading just fine, you may need to increase the file size limit set on the server. This is a common issue with IIS servers in particular, as they have a ...
User Crash Dump Files for Windows Vista, 7, 8, 10, and Later
If the WebDrive Service Stops and WebDrive crashes during use, here are steps to generate user-mode crash dump files to be used for debugging. Windows Error Reporting allows for user-mode crash dump files to be collected when a user application ...
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