Windows
2019: How to change the default directory when mapping a drive in WebDrive 2019 or older
Problem: When I map a drive using WebDrive, it connects me to the root of my server. How can I set WebDrive up so that it always connects to a certain subdirectory, such as /public_html/ or /www/. Solution: Click on the site profile of interest and ...
2019 and NG: Why do files start downloading when browsing the drive?
WebDrive isn't automatically downloading the files - it's actually Windows Explorer or another process downloading the files anytime something accesses them. Most likely, there are programs running in the background, such as anti virus real-time ...
2019 and NG: Why does WebDrive cache files when caching is not enabled?
When you turn off caching in WebDrive, the file will not be stored in cache. However, WebDrive will use the cache folder for a temporary "staging" area for files. It is similar to when you turn off caching in Internet Explorer. When you visit a ...
2019: Common Error Messages in WebDrive
Error: “Can't open cache file. Error (2) - The system cannot find the file specified” This will usually happen if the WebDrive Cache Directory does not exist, or if you do not have adequate rights to store files in the cache directory. Check the main ...
2019: Can't Open Cache File. Error (2)
Problem: I keep getting the error “Can't open cache file. Error (2) - The system cannot find the file specified” Solution: This will usually happen if the WebDrive Cache Directory does not exist, or if you do not have adequate rights to store files ...
2019: How do I bypass the proxy?
Problem: I set WebDrive up with proxy support. This works fine, but I'd like to bypass the proxy for local addresses (localhost to start with). Is this possible? Solution: Yes, you can bypass the proxy server for a local address. Click on the site ...
2019: Problems initiating a scheduled copy job using WebDrive
Problem: I have created a batch file to run a copy job between a FTP site via WebDrive and a local hard drive. When I ran it locally, everything works just fine. However, when the batch file is initialized through a job scheduler, the mapped WebDrive ...
2019: Is it possible to only flush certain directories from the cache?
No, this is not possible in WebDrive. However, you can mark certain folders/files available for offline use (right-click --> WebDrive --> Make Available Offline). This will download the folder(s) and file(s) into cache and they will not be flushed ...
2019: Is there a way in which I can set WebDrive to NOT display any error messages?
Yes. Go to App Settings --> Settings and uncheck the option for "Display errors in popup dialog".
2019: Does WebDrive support redirects?
WebDrive does not support redirects.
2019: I get the error “414 REQUEST URI TOO LONG” when attempting to upload/download a Word document to Microsoft Sharepoint using WebDrive.
This is a result of word saving a file named ~$test.doc as a temp file, the server is rejecting the ‘~’ character, and this is from URLScan. URLScan can be configured to reject certain requests, including URI's with non ASCII characters in them. ...
2019: How can I enable file logging in WebDrive?
Go to App Settings --> Logging and you can use the checkboxes to enable logging and also select the level of logging that you would like. You can also select the location for the log files to be stored and view the stored log files.
2019: How can I enable WebDrive to connect to a server through a Proxy?
Go to App Settings and you will see menus for Proxy HTTP (for WebDAV servers) and Proxy FTP (for FTP servers). Select the appropriate node based on the protocol you are using and make sure you enter the correct information in the fields provided.
2019: Is there a way to resume a broken file transfer in WebDrive?
Yes. Click on the site profile of interest and go to Site Properties --> Basic File Settings. Check the option for “Resume interrupted file transfers”.
2019 and NG: Is WebDrive HIPAA compliant?
Yes, WebDrive is HIPAA compliant when you use encryption. Please see our HIPAA Compliance Statement. Click To See Our HIPAA Compliance Statement (PDF)
2019: Can a mapped drive be shared?
No you can not share a mapped drive; this is a limitation of Windows.
2019: Is it possible for WebDrive to show Unix links with FTP?
Yes. Click on the FTP site profile of interest and go to Site Properties --> Basic File Settings. Check the option for “Resolve Unix symbolic links”. It also depends on how your server handles links. If the server returns symlinks in the directory ...
2019: Problems with timestamps on FTP server
Problem: When I synchronize with my FTP server, the timestamps keep getting changed to the date files were transferred to the ftp server. Solution: Click on the FTP site profile of interest and go to Site Properties --> FTP Settings and click on FTP ...
2019: How can I enable specific SSL/TLS options in WebDrive?
Click on the site profile of interest, and go to Site Properties --> Connection Settings. Here you will see checkboxes that correspond to the different versions of SSL/TLS that you can individually select to enable or disable.
2019: How can I enable Passive Mode (PASV) for my FTP connection in WebDrive?
Click on your FTP site profile of interest and go to Site Properties --> FTP Settings. Here you will see a check box that reads “Passive Mode (PASV)”. Check this box to enable Passive (PASV) mode. If this box is not checked, then WebDrive will ...
2019: How can I enable password encryption for my FTP connection in WebDrive?
Click on the FTP site profile of interest and then go to Site Properties --> FTP Settings. Here you will see a drop down box labeled "Password Encode". Select the appropriate encryption method.