Windows
KB WebDrive Support Policy
WebDrive Support Policy Question Where can I find the Support Policy for WebDrive? Answer The Support Policy for WebDrive can be found here: https://webdrive.com/technical-support-policy/
FTP or FTPS Connection Fails
FTP or FTPS Connection Failing or Listing as Empty Contents Question Using WebDrive, my FTP(S) connection is failing. What should I do? Answer Below are some items to test to try to resolve a failed FTP or FTPS connection. Steps Verify the URL/IP ...
2019: WebDrive Offline File Access and Sync
WebDrive can be configured for Offline file access. Here is a getting started guide and details regarding how to use this feature in WebDrive: https://southrivertech.com/wp-content/uploads/qs_WebDrive_Sync_Offline.pdf
2019: WebDrive and the WebDAV Protocol
WebDrive can connect to WebDAV servers and leverage particular functionality that is unique to this protocol. Here is a guide to get started using WebDrive to connect to your WebDAV server: https://southrivertech.com/wp-content/uploads/qs_WebDAV.pdf
2019: Empty directory listing on Amazon S3
When using WebDrive to connect to an Amazon S3 bucket, sometimes the directory listing is empty. This could happen if the bucket is located in a different Amazon S3 Availability Zone. To correct this issue, run WebDrive and edit the Site Profile ...
2019: Multiple Cloud Sites with WebDrive
You can set up multiple cloud accounts to connect with WebDrive simultaneously. WebDrive can also connect to several unique accounts with the same cloud service (for instance, two or more different GoogleDrive accounts), at the same time. For the ...
2019: How do I get my FTP connection to support UTF8 for umlauts and special characters?
To use umlauts and special characters with the Gene6 FTP server you need to do the following 1) Enable the settings "Encode filenames in UTF-8" on the site properties "Basic File Settings" tab 2) Enter the following text in the "Initial Command" ...
2019: How can I uninstall WebDrive via command line ?
Typically you uninstall WebDrive from the add/remove programs in Windows, however if you want to use a command line or automate this procedure use the following command msiexec /x {F08E87FD-F62B-4BAC-A2D6-A94755653F30} /QN REBOOT=R
2019: Troubleshooting OneDrive Connection Issues when using WebDrive
When setting up a OneDrive connection through WebDrive, you may come across a 400 Bad Request error or Unable to obtain access token. If this error occurs during setup or an attempt to connect, try these troubleshooting efforts: 1. Ensure that ...
2019: Auto Login and Connect When Multiple Users Logging into Same System
Hello, When you have multiple users who are all logging into the same computer, and you want each of them to be able to have the WebDrive app start immediately upon logon and connect the site, please follow this step to copy a registry key from the ...
2019: Empty Folder Listings for SharePoint
If using WebDrive to connect to SharePoint and you are seeing empty listings, here are items to check: SharePoint via WebDAV: 1. Ensure you are using the proper URL and that it is entered correctly, without web encoded characters (e.g. Remove any ...
2019: SharePoint Online REST API to Root Drive on Subfolder
Here is a framework for how to ensure that WebDrive maps properly for SharePoint Online connections using the REST API connector option when rooting the drive on a specific subfolder. 1. Go through the process of setting up your SharePoint Online ...
2019: 64-bit WebDrive and 32-bit Applications issues (Microsoft Office, Internet Explorer, etc.)
If you are running a 64-bit version of WebDrive (on a 64-bit computer system) and using other applications that are installed as 32-bit versions, such as Internet Explorer and Microsoft Office suite, you may run into some complications caused by this ...
2019: Deleting files in a Read-Only folder
When using WebDrive, and mounting a drive which contains a read-only folder, you may find that WebDrive appears to allow you to delete files from the read-only folder. Once 'deleted', those files could disappear from Windows Explorer and later return ...
2019: WebDrive as a Service - NT Service Context
To Enable a WebDrive Mapping as a Service: 1. In WebDrive, after creating the site connection, go to Site Properties --> Advanced and enable the option for "Allow NT services to access the mapped drive". You'll likely also want to enable "Map drive ...
2019: Endpoint Protection - Protecting Against Unauthorized Edits and Ransomware
The Endpoint Protection feature in WebDrive provides a method to secure your server from unauthorized applications creating or modifying (editing) files on the server, as well as on the local computer. You specifically list the applications that are ...
2019: Configuring WebDrive to Connect to Synology NAS - WebDAV
Steps to Complete before configuring a connection via WebDrive: 1. Install/Setup NAS and Admin Software for Synology. 2. Configure NAS to be accessible over the Internet. 3. Configure NAS to accept WebDAV connections (This step includes choosing the ...
2019: Command Line and Scripting with WebDrive for Windows
You can connect WebDrive to your server using the command line and also using scripts. These examples assume that WebDrive was installed into the default directory of C:/Program Files/WebDrive. Here are some examples: 1. Connecting to a site that is ...
2019: OneDrive - Office365 Error aadsts90093 When Attempting to Map a Drive
This error occurs if the Office365 Admin has not given users the ability to allow 3rd party application access. Here are a couple links to help resolve this issue: ...
2019: SharePoint Online / Office 365 REST API Setup and Root to specific subfolder
During initial setup, enter your Base URL (e.g. https://company.sharepoint.com) If you are connecting to a Teams site, enter your Base Teams URL (e.g. https://company.sharepoint.com/teams/teamname) If you are connecting to a specific subsite, enter ...
2019: Does WebDrive support or allow Two Factor Authentication (2FA)?
WebDrive supports two factor authentication (2FA) when coupled with Cornerstone (server solution) and using Safenet etokens. https://southrivertech.com/wp-content/uploads/qs_WebDrive_eTokens.pdf
2019: Connect Failed - Error 1202: The local device name has a remembered connection to another network.
This error is caused when the mapping attempts to use a drive letter that is already in use. To correct this issue, disconnect the existing mapping that uses the selected drive letter or change the drive letter for the WebDrive site profile to a ...
2019: NT Service Access Option is Empty/Unavailable - Run as Service
If you do not see the option to enable NT Service Access within WebDrive (Site Properties --> Advanced), then WebDrive is not sensing the proper permissions are available in order to set this particular setting. You need to have Local Admin ...
2019: Blank White Screen During OneDrive Setup
If you receive a blank white screen during the process of authenticating and setting up a OneDrive or OneDrive for Business site profile, open Internet Explorer/Edge and login to your OneDrive/OneDrive for Business account and then logout. Then setup ...
2019: Connect Failed Error
If you receive a Connect Failed error when trying to connect/map a drive, and there is no additional information with the error message: 1) Is the program properly activated? Help/Info --> License Information --> Activate License. If not, please ...
2019: Disable Auto-Update
To disable update notifications in WebDrive, go to Help/Info --> License Information --> Check for Update and uncheck the box for "Check for updates automatically". If the notifications still persist, or you want to pre-package an install with the ...
2019: Setting up Multiple Cloud Storage Accounts
You can setup multiple OneDrive or OneDrive for Business accounts, as well as other cloud storages. To setup multiple accounts, create a site profile for the first account as normal. Next, go to Internet Explorer/Edge and log into the same account ...
2019: WebDrive Storage Quota Limit
You can increase the default WebDrive Storage Quota Limit for your site profile by making a change in the registry. If the drive is showing less available space than your drive should have, please make this change: Open the registry editor and go to ...
2019: How do I create a symbolic link to a WebDrive site?
Use this line: mklink localdir \\webdrive\sitename /D If you are unsure of the UNC name for the WebDrive share, open a command prompt and enter "NET USE" after you have mapped the drive. It should look like either "\\webdrive\sitename" or ...
2019: Check for program update incorrectly asks for paid upgrade
If your registration code entitles you to upgrade to the latest version and the program update feature is suggesting you have an older version, you can remedy the situation by following either method below: Method 1 Download and install the latest ...
2019: Reconnect drive at login/startup is not working
First, go to Site Properties --> Connection settings for your site profile and ensure that the setting for "Connect at login/startup" is enabled. Next, go to App Settings and ensure that "Run in taskbar tray at startup" is enabled. If the issue ...
2019: Location Not Available
The likely cause for this issue is that Webdrive.exe is running as Administrator (elevated). The Session ID will not match up with the Drive Letter being selected. It is important to ensure Webdrive.exe is not running as Admin when it is launched.
2019: Windows 7 or Windows 10 Upgrade Issue
Problem: After upgrading my Operating System to Windows 7 or Windows 10, I receive the error message: "Can't map drive: (1204) The specified network provider name is invalid." when trying to connect to a site in WebDrive. Solution: The Windows ...
2019: Moving or Changing a WebDrive License to a New or Different Computer
How can I move WebDrive to a new machine? Use the Export feature in WebDrive to export your Site Database and User Settings out to a .reg file. Run WebDrive, then from the main menu, select FILE -> EXPORT and export your data out to a file. Copy that ...
2019: How do I use SyncBackSE to schedule a backup job to a WebDrive drive?
When using the SyncBackSE scheduler you need to configure the job in SyncBackSE to run under the same NT user account that you created your WebDrive site profile in. Make sure you enter a password as well as this is required for the Windows ...
2019: Temporary Files being created and stored in all of our WebDrive folders when working with Office files.
Problem: Temporary Files being created and stored in all of our WebDrive folders when working with Office files. Solution: You may be able to get around this by turning on "cache temporary MS Office files". This option is on the Site Properties --> ...
2019: How do I prevent WebDrive from setting the files modified time after Upload?
To prevent WebDrive from setting the files modified time after an upload, select the site profile of interest and go to Site Properties --> Basic File Settings and enable "Set files modified time after upload to preserve date/time".
2019: "Access Denied" error when trying to schedule a job using a local administrator account
Webdrive uses the Windows Task Scheduler to schedule jobs through the File Transfer Manager. The "error: 0x80070005:Access is denied" is received when the account used to schedule the task has a blank password. Windows XP and later requires a ...
2019 Distribute WebDrive 2019 or older with preset reg code - large scale deployment - customization
The distribution of a multi-seat WebDrive license can be simplified by pre-configuring the registration code. To do this, you will need to download WebDrive, create a file named appsetup.ini, and place it in the same folder as the WebDrive ...
2019: How do I apply a new registration code to WebDrive 2019 or older?
It is not necessary to uninstall/reinstall the program to apply a new registration code, for instance if you purchase the newest version of the software. With WebDrive running: Go to Help/Info --> License Information and choose to "Activate License". ...
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