Submitting a Ticket for Technical Support
If you're having trouble with an issue in WebDrive and can't find a solution:
2. Sign up and/or sign-in, and then submit a support ticket.
If applicable, generate a log file in WebDrive and send over for review along with the description of the issue you are noticing:
1. Disconnect any connected sites in WebDrive.
2. Go to the main App Settings and click on the Logging menu to Enable Logging and set the level to "Debug".
3. Reconnect the site in WebDrive.
4. Reproduce the issue. Take a screenshot of the issue/error if possible. Then, disconnect the site in WebDrive.
Go to the main App Settings and click on the Logging menu and then
click the Arrow Icon for "View Logs". Then, find the latest log file for
the site noticing the issues, zip/compress the file for size, and then
attach it to the ticket for review.
Getting Started: WebDrive Interface Menus
With WebDrive opened on screen, you have a list of menus across the top of the application: 1. "+" Icon: Select to create a new site connection to a server 2. Search: Use to search for an existing site connection 3. Activity Monitor: View any ...
Getting Started: Connecting to a Box Server
Click the “+” icon and select “Box” Enter authentication information as prompted on screen. This can vary based on account configuration (email, password, 2FA, etc.) Choose to “Grant Access to Box” to allow WebDrive access to ...
What server types does WebDrive support?
WebDrive supports these protocols: FTP FTP/S SFTP WebDAV WebDAV/S In addition, WebDrive supports Amazon S3, Box.com, Dropbox, Google Drive, Google Cloud, SharePoint, SharePoint Online, OneDrive, and OneDrive for Business.
2019: Does WebDrive support redirects?
WebDrive does not support redirects.
Does WebDrive support Terminal Server or Citrix environments?
In WebDrive Next Gen: Yes, and this is supported by default. Simply ensure the setting under the main application Settings, under the Advanced dropdown, for "Allow RDS or Terminal Server" is enabled. NOTE: If you do not see the Advanced ...