Submitting a Ticket for Technical Support

Submitting a Ticket for Technical Support

If you're having trouble with an issue in WebDrive and can't find a solution:

1. Go to the support desk: https://helpdesk.webdrive.com
2. Sign up and/or sign-in, and then submit a support ticket.

If applicable, generate a log file in WebDrive and send over for review along with the description of the issue you are noticing:

1. Disconnect any connected sites in WebDrive.
2. Go to the main App Settings and click on the Logging menu to Enable Logging and set the level to "Debug".
3. Reconnect the site in WebDrive.
4. Reproduce the issue. Take a screenshot of the issue/error if possible. Then, disconnect the site in WebDrive.
5. Go to the main App Settings and click on the Logging menu and then click the Arrow Icon for "View Logs". Then, find the latest log file for the site noticing the issues, zip/compress the file for size, and then attach it to the ticket for review.

    • Related Articles

    • Getting Started: WebDrive Interface Menus

      With WebDrive opened on screen, you have a list of menus across the top of the application:  1. "+" Icon: Select to create a new site connection to a server 2. Search: Use to search for an existing site connection 3. Activity Monitor: View any ...

    • KB WebDrive Support Policy

      WebDrive Support Policy Question Where can I find the Support Policy for WebDrive? Answer The Support Policy for WebDrive can be found here: https://webdrive.com/technical-support-policy/

    • Getting Started: Connecting to a Box Server

      Click the “+” icon and select “Box” Enter authentication information as prompted on screen.             This can vary based on account configuration (email, password, 2FA, etc.)             Choose to “Grant Access to Box” to allow WebDrive access to ...

    • What server types does WebDrive support?

      WebDrive supports these protocols: FTP FTP/S SFTP WebDAV WebDAV/S In addition, WebDrive supports Amazon S3, Box.com, Dropbox, Google Drive, Google Cloud, SharePoint, SharePoint Online, OneDrive, and OneDrive for Business.

    • 2019: Does WebDrive support redirects?

      WebDrive does not support redirects.