Location is not Available

Location is not Available

Location is Not Available Error


What do I do if I am receiving a Location Not Available error when trying to connect a site in WebDrive?


This error means that Windows is failing to connect to the chosen drive letter using the user account that is running WebDrive.


  1. Ensure that the drive letter selected for use is not in use by another application or otherwise unavailable.
  2. In WebDrive, in the main App Settings, enable “Automatically select drive letter to use”, and then try again. This will have WebDrive automatically select an available drive letter if the selected drive letter is unavailable.
  3. If the issue remains, ensure that WebDrive is not being Run as Administrator, as this would attempt to map the drive in a different context than the logged in user and would fail with the mentioned error.
  1. Check the webdrive.exe application file in the Program Files for WebDrive. Right-click on the file and ensure that Run as Administrator (or elevated) is not enabled. If it is, disable it, and then try running WebDrive again.
    • Related Articles

    • 2019: Location Not Available

      The likely cause for this issue is that Webdrive.exe is running as Administrator (elevated). The Session ID will not match up with the Drive Letter being selected. It is important to ensure Webdrive.exe is not running as Admin when it is launched.
    • I upgraded from a previous version of WebDrive, and I don't see the same settings available

      Some settings are removed from previous versions. However, many items are still configurable if enabled.  If you'd like the full range of settings available for configuration, click on the "gear" icon for the Settings menu and then scroll down and ...
    • I receive an error that Windows can't access this disc. What do I do?

      Error: Windows can't access this disc. Meaning: Windows is unable to connect and display the contents of the drive letter Resolution:        1. Restart the computer and attempt the connection again. If the issue remains, try either Resolution 2 or 3: ...
    • Connecting directly to a specific sub folder: Root drive in this folder setting

      If you want to connect directly to a specific sub folder when using WebDrive for any connection EXCEPT for FTP and SFTP, use the "Root drive in this folder" setting. After having created your site in WebDrive, click on the gear icon next to the site ...
    • Getting Started: Connecting to an IBM Storage

      Click the “+” icon and select "IBM Storage” Connection Name: Enter the name you would like to give your connection.             You can name this as you choose, or accept the default name Access Key: Enter the Access Key provided for the account to ...