2019: How do I get my FTP connection to support UTF8 for umlauts and special characters?
To use umlauts and special characters with the Gene6 FTP server you need to do the following
1) Enable the settings "Encode filenames in UTF-8" on the site properties "Basic File Settings" tab
2) Enter the following text in the "Initial Command" settings on the site properties / FTP settings tab "CLNT WebDrive;OPTS UTF8 ON" without the quotes but be sure to include the semicolon;
Related Articles
FTP or FTPS Connection Fails
FTP or FTPS Connection Failing or Listing as Empty Contents Question Using WebDrive, my FTP(S) connection is failing. What should I do? Answer Below are some items to test to try to resolve a failed FTP or FTPS connection. Steps Verify the URL/IP ...
KB -- SFTP V3 European Character Set
SFTP Umlaut Support for European Characters Question How do I support umlauts for European characters? Answer By default, this is supported when using SFTP V4 or above (server-side configuration). If the server does not support SFTP V4, then follow ...
Getting Started: Connecting to an FTP Server
Click the “+” Icon and select the “FTP” option Connection Name: Enter the name you would like to give your connection. You can name this as you choose, or accept the default name Server Address: Enter the URL (ftp.ftpsite.com) or IP Address ...
Getting Started: Connecting to a Box Server
Click the “+” icon and select “Box” Enter authentication information as prompted on screen. This can vary based on account configuration (email, password, 2FA, etc.) Choose to “Grant Access to Box” to allow WebDrive access to ...
Submitting a Ticket for Technical Support
If you're having trouble with an issue in WebDrive and can't find a solution: 1. Go to the support desk: https://helpdesk.webdrive.com 2. Sign up and/or sign-in, and then submit a support ticket. If applicable, generate a log file in WebDrive and ...