Getting Started: Connecting to an FTP Server

Getting Started: Connecting to an FTP Server

Click the “+” Icon and select the “FTP” option

Connection Name: Enter the name you would like to give your connection. You can name this as you choose, or accept the default name
Server Address: Enter the URL (ftp.ftpsite.com) or IP Address (92.145.21.10) for connecting to the desired FTP Server
Username: Enter the username assigned to you for connecting to the desired server
Password: Enter the password that corresponds to your username
Drive Letter: Choose the drive letter you would like to use on your local computer to connect to the server
Automatically connect at login: Enable if you would like this connection to be established every time you login to your local computer
Browse this drive after connecting: Enable if you want Windows Explorer to open and display the folders and files on the server when you connect
Either click “Save” to finish setting up the site connection, or continue:

FTP Settings: Click this dropdown to set additional FTP-related settings:
      Security Mode: Choose the type of security to use if your server is an FTP/S server (Explicit/Implicit), or leave as “None” for plain FTP
      Use custom server port: Enable and enter if the FTP server uses a non-default port number to connect
      Enable passive mode: Enable if using Passive FTP to connect
      Send these commands to server after login: Enter any specific FTP commands you may want to send to the server after connecting
      Default directory: Enter a specific folder/sub-folder to connect to if the home directory is not desired
      Certificate Settings: Click this dropdown to configure Certificate-related settings for the connection
            Automatically accept the server certificate: Enable if you want the certificate to always be accepted automatically. Disable to show the certificate to the user and be prompted whether to accept the certificate
            Enable Client Certificate: Enable to allow selecting and using a private/public key pair to connect to the server. This is usually a .pfx or .p7 file extension
                  Select the Certificate File to use
                  Enter the Certificate Password that corresponds to the selected Certificate File
Click “Save” to finish setting up the site connection
Click on the Drive icon to Connect to the server

Use the Settings (gear icon) for your connection to edit any additional settings if desired.

If you have errors or issues connecting, verify all of your connection information with the server administrator and verify any nonstandard information you may need to enter in addition to URL/IP Address and username/password

If issues remain, open the main App Settings for WebDrive, click the Logging dropdown, and set the Logging level to “Debug”. Replicate the issue and then send over the resulting log file to the support team for review.
      You can submit this directly within the app by clicking on the three vertical dots (More Actions) at the top right of the main menu and choosing “Submit Ticket”, or you can login to our support portal and create a ticket there and then attach the log file. The log file can be found by clicking on the Logging tab in the main App Settings menu and then clicking on the Arrow icon to “View Logs”.

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