FTP or FTPS Connection Fails
FTP or FTPS Connection Failing or Listing as Empty Contents
Question
Using WebDrive, my FTP(S) connection is failing. What should I do?
Answer
Below are some items to test to try to resolve a failed FTP or FTPS connection.
Steps
Verify the URL/IP Address and port number to use for the connection
Verify the credentials and connection configuration [PASV vs PORT – Implicit vs AUTH (Explicit)]
Verify if the connection is through a proxy server
If so, edit the Proxy Server Settings from the main Settings menu in WebDrive
Disconnect any sites in WebDrive and exit WebDrive.
Open Windows Explorer on your computer and navigate to:
%localappdata%\WebDrive\sites
Edit the .json file for the site in question. Either edit ConnectorConfig value if it already exists, or add it as below:
"ConnectorConfig": "UseEPSV=1",
Save and exit the .json file for the site.
Open WebDrive and attempt to connect the site.
If the issue remains after attempting each of these steps, please submit a support ticket to the support team for further assistance in resolving this connection issue in WebDrive.
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