Amazon S3 Connection Fails with an Error
If your Amazon S3 connection fails with an error such as NoSuchBucket or other connect failed error, here are some possibilities:
1. Verify your Amazon connection information, bucket name, and credentials to use
2. Attempt to connect to the top level site (don't select any specific buckets to connect to initially).
3. In the settings for your site, click on the "Advanced Settings" dropdown and enable the option to support legacy naming conventions. This will allow older bucket naming conventions to work in WebDrive.
4. If your connection is an S3-Compatible storage or other specific endpoint, in the settings for your site, click on the "Advanced Settings" dropdown and enter the proper URL in the Custom Server URL entry.
If the issue remains, submit a support ticket to the help desk and include a screenshot of what you are seeing and also a Debug level log file (main Settings --> Logging): WebDrive Support Portal
FTP or FTPS Connection Fails
FTP or FTPS Connection Failing or Listing as Empty Contents Question Using WebDrive, my FTP(S) connection is failing. What should I do? Answer Below are some items to test to try to resolve a failed FTP or FTPS connection. Steps Verify the URL/IP ...
Getting Started: Connecting to an Amazon S3 Server
Click the “+” icon and select “Amazon S3” Connection Name: Enter the name you would like to give your connection. You can name this as you choose, or accept the default name Access Key: Enter the Access Key provided for the account to ...
I receive an error that Windows can't access this disc. What do I do?
Error: Windows can't access this disc. Meaning: Windows is unable to connect and display the contents of the drive letter Resolution: 1. Restart the computer and attempt the connection again. If the issue remains, try either Resolution 2 or 3: 2. ...
Reboot System 20012 or 20013 Errors
NOTE: IF you are noticing this error as a direct result of installing WebDrive 1.1.15, there was an issue with the installer where a particular necessary file was not always installed. Please install Version 1.1.16 (now available on the WebDrive.com ...
2019: Empty directory listing on Amazon S3
When using WebDrive to connect to an Amazon S3 bucket, sometimes the directory listing is empty. This could happen if the bucket is located in a different Amazon S3 Availability Zone. To correct this issue, run WebDrive and edit the Site Profile ...